Shipping policy

At Facets by Garima, we take great care in packaging and shipping your handcrafted ceramics to ensure they arrive safely and beautifully. This Shipping Policy outlines how we manage orders within India. 

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1. Shipping Locations

We currently ship to:

• All major cities and towns across India

For inquiries about other countries, please email us at info@facetsbygarima.in

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2. Order Processing Time

• In-stock items: 

  In-stock orders are processed and shipped within 3-5 business days. 

• Custom/trade orders: Made-to-order pieces have a production timeline of 12–14 weeks, depending on confirmation, order size and design specifications.

You will receive an email confirmation once your order is shipped, along with tracking information.

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3. Delivery Timelines

Within India:

• Standard delivery within 10–12 business days from the date of dispatch.

Please note: Delivery dates may vary during peak seasons or due to courier delays, weather conditions, or regional disruptions.

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4. Shipping Charges

India:

• Free shipping on all orders over ₹5000.

• Orders below ₹5000 will incur a shipping fee, calculated at checkout based on your location.

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5. Packaging

All products are:

• Carefully bubble-wrapped and boxed using eco-conscious packaging.

• Shipped using fragile handling services to ensure safety in transit.

We are proud to be a sustainable brand and minimize excess packaging wherever possible.

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6. Delays & Delivery Issues

While we partner with reliable logistics providers, Facets by Garima is not liable for delays caused by:

• Inaccurate shipping details provided by the customer

• Customs clearance for any international orders

• Unforeseen courier issues, natural events, or strikes

Please ensure your address and contact details are accurate to avoid delivery disruptions.

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7. Tracking Your Order

Once your order is dispatched, a tracking number will be sent to your email. You can track your shipment through the courier’s website or via the tracking link provided.

If you do not receive tracking details within 7 days of placing your order, please contact us at info@facetsbygarima.in.

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8. Damaged Deliveries

If your item arrives damaged:

• You must email us within 48 hours of delivery with:

  • An unboxing video showing the damage

  • Clear images of the packaging and damaged product

  • Your order number and contact information

We will assess the issue and arrange a replacement or refund as per our Return & Refund Policy.

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9. Undeliverable Packages

If an order is returned to us due to incorrect address, repeated failed delivery attempts, or refusal to accept:

• We will contact you to confirm reshipment.

• Reshipping charges will be applicable and must be paid before the order is resent.

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10. Contact Us

For any shipping-related questions or delivery concerns, please reach out:

📧 info@facetsbygarima.in
🌐 www.facetsbygarima.in
📍 Based in India | Delivering across India