Refund policy

At Facets by Garima, every piece is handcrafted with love, care, and intention. Minor variations in form, texture, or glaze are a natural part of artisanal ceramics and reflect the uniqueness of our small-batch process — not imperfections

1. Can I return my order?

Owing to the handmade nature, our products are non-returnable and non-refundable. Every piece is thoroughly inspected for quality before shipping to ensure fulfilling customer experience, though minor variations in the product are part of their artisanal appeal.

2. What if my order arrives damaged or defective?

We take every precaution to package our ceramics securely. If an item arrives damaged or defective, we’ll arrange a replacement or return, provided:

Unboxing Video: A video showing the unboxing process and the discovered damage to confirm the item’s condition upon arrival is necessary to process any returns. Without it, the request cannot be processed.

Notification: Request is placed within 48 hours of delivery to report any issues at info@facetsbygarima.in

3. The finish on my dish doesn’t match the website image. Can I get a refund?

All items sold are non-exchangeable and non-refundable. Our luxury ceramic tableware are handmade from start to end. No two pieces are identical in shape, weight, balance, or finish, and it is this uniqueness that we celebrate here at Facets by Garima. These handmade inconsistencies do not affect the quality of our ceramics and flatware in any way, and each piece is made to last for years.

4. Cancellations

Orders may be cancelled within 6 hours of placing them, provided they have not already been processed. Please email us at info@facetsbygarima.in immediately with your order number.

Custom orders cannot be cancelled once confirmed.

Need Help?

We’re here to assist you and ensure a smooth experience.

📧 info@facetsbygarima.in
🛍️ Operates in India
🌐 www.facetsbygarima.in